phmines is committed to protecting the personal data of every Filipino player on the platform. This Privacy Policy explains exactly what information we collect, why we collect it, how we use it, and the rights you have over your own data under Philippine law.
Last Updated: January 2026Every data handling decision at phmines is measured against these six principles. They reflect our obligations under Philippine law and our commitment to Filipino players.
phmines collects personal data only for specific, legitimate purposes — account management, payment processing, regulatory compliance, and responsible gaming monitoring. We do not repurpose your data for unrelated activities without your explicit consent.
We only collect the minimum personal information required to deliver the phmines service and satisfy our PAGCOR regulatory obligations. We do not collect data speculatively or retain information beyond its necessary operational or legal purpose.
All personal data held by phmines is protected by 256-bit SSL encryption in transit and encrypted at rest on secured servers. Access to player data is restricted to authorized phmines personnel on a strict need-to-know basis, with activity logging and regular security audits.
phmines is clear about what data we collect and why. This Privacy Policy is written in plain, accessible English — not buried in legal jargon. When our data practices change materially, we notify registered Filipino players before the change takes effect.
Philippine data privacy law gives you meaningful rights over your personal information — the right to access, correct, and in certain circumstances delete or restrict processing of your data. phmines has clear procedures for honoring all of these rights within the legally required timeframes.
As a PAGCOR-licensed operator, phmines is accountable to both PAGCOR and the National Privacy Commission (NPC) of the Philippines. Our data handling practices are designed to satisfy the requirements of both regulators, and we cooperate fully with regulatory inquiries involving player data.
Scope of This Policy: This Privacy Policy applies to all personal data processed by phmines in connection with the operation of the Platform at https://phmines.biz and any associated mobile applications. It applies to all registered players, prospective players, and visitors, regardless of whether they are located in Metro Manila, Cebu, Davao, or any other part of the Philippines or the world.
phmines ("we," "us," "the Company") is a PAGCOR-regulated online casino and sports betting platform operating at https://phmines.biz. We are the data controller in respect of the personal information you provide to us when registering for and using the phmines Platform.
This Privacy Policy describes our practices regarding the collection, use, storage, disclosure, and protection of personal data in accordance with Republic Act No. 10173, otherwise known as the Data Privacy Act of 2012 (the "DPA"), its Implementing Rules and Regulations, and all applicable issuances of the National Privacy Commission (NPC) of the Philippines.
By registering an account on phmines, accessing the Platform, or submitting personal information to us in any form, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein. If you do not agree with this Policy, you must not access or use the phmines Platform.
This Policy should be read in conjunction with the phmines Terms & Conditions and our Responsible Gaming Policy, both of which form part of the overall agreement between you and phmines.
phmines processes your personal data on one or more of the following lawful bases under the Data Privacy Act of 2012:
Your right to withdraw consent: Where processing is based on your consent, you have the right to withdraw that consent at any time by contacting phmines at [email protected]. Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal.
The following table summarizes the categories of personal data that phmines collects, the source of that data, and the primary purpose for collection:
| Data Category | Examples | Source | Primary Purpose |
|---|---|---|---|
| Identity Data | Full legal name, date of birth, government ID type and number | Provided by you during registration and KYC verification | Account verification, age compliance (21+), PAGCOR regulatory requirements |
| Contact Data | Email address, mobile number, residential address | Provided by you during registration | Account communications, OTP authentication, customer support |
| Financial Data | GCash number, PayMaya account, BPI/BDO/Metrobank details (account name only), transaction history | Provided by you during deposit/withdrawal flows | Payment processing, fraud prevention, AMLA compliance |
| Gaming Activity Data | Game sessions, bet amounts, wins/losses, game type, session duration | Generated automatically by the Platform during use | Service delivery, responsible gaming monitoring, dispute resolution |
| Technical Data | IP address, device type, operating system, browser type, login timestamps | Collected automatically when you access the Platform | Security, fraud detection, platform performance optimization |
| Communications Data | Customer support chat and email records, dispute correspondence | Generated during your interactions with phmines support | Service improvement, dispute resolution, regulatory record-keeping |
| Marketing Preferences | Promotional opt-in/opt-out status, preferred communication channels | Provided by you or inferred from platform interactions | Delivering relevant promotions only where consented |
phmines does not knowingly collect sensitive personal information beyond what is strictly required for identity verification and PAGCOR compliance. Where government-issued ID documents are submitted for KYC verification, phmines retains only the minimum necessary information extracted from those documents and does not store full document images beyond the verification period unless required to do so by law.
phmines uses the personal data we collect for the following specific purposes:
Your identity and contact data are used to create and maintain your phmines account, verify your eligibility under PAGCOR regulations (including the 21+ age requirement), authenticate your login sessions, and communicate essential account information such as transaction confirmations and security alerts.
Financial data is used to process your deposits and withdrawals via GCash, PayMaya, BPI, BDO, and Metrobank, and to comply with the Anti-Money Laundering Act obligations applicable to all PAGCOR-licensed operators. This includes mandatory transaction monitoring and, in some cases, source-of-funds verification for large transactions.
Technical data, gaming activity, and financial transaction data are used by phmines's automated fraud detection systems and security team to identify suspicious activity, prevent unauthorized account access, detect bonus abuse, and protect the integrity of the Platform for all players.
Communications data and gaming activity records are used by phmines's Filipino support team to resolve your service inquiries, investigate disputed game outcomes or transactions, and maintain a record of dispute history for regulatory purposes.
phmines is required by PAGCOR and Philippine law to maintain certain player records and, in specific circumstances, to report information to PAGCOR, the Anti-Money Laundering Council (AMLC), or other competent authorities. Such reporting is done solely on the basis of legal obligation and without your separate consent.
Where you have opted in to receive promotional communications, phmines may use your contact data to send you information about bonuses, new games, and promotions relevant to your activity on the Platform. You may opt out of marketing communications at any time through your account settings or by contacting [email protected].
The phmines Platform uses cookies and similar tracking technologies to maintain session continuity, detect fraud, analyze platform performance, and deliver a personalized experience. The following categories of cookies are used on phmines:
You may manage your cookie preferences through your browser settings. Disabling non-essential cookies will not prevent you from using phmines, but may affect the functionality of certain Platform features. phmines does not use cookies to serve third-party advertising networks.
phmines does not sell, rent, or trade your personal data to any third party for commercial purposes. We may share your personal data in the following limited circumstances:
No Cross-Border Transfers Without Safeguards: If any data transfer outside the Philippines is required, phmines ensures that appropriate safeguards are in place as required by the Data Privacy Act and NPC guidelines, and that the recipient jurisdiction provides an adequate level of data protection.
phmines retains your personal data for as long as necessary to fulfill the purposes for which it was collected, including satisfying our legal, regulatory, and compliance obligations. The following general retention periods apply:
| Data Category | Retention Period | Basis |
|---|---|---|
| Account & Identity Data | Duration of account + 5 years after closure | PAGCOR licensing requirements; AMLA obligations |
| Financial Transaction Records | 5 years from transaction date | Anti-Money Laundering Act of 2001 (R.A. 9160) |
| Gaming Activity Logs | 3 years from session date | PAGCOR audit requirements; dispute resolution |
| Customer Support Records | 3 years from last interaction | Dispute resolution; service quality management |
| Marketing Consent Records | Duration of consent + 3 years | Legal evidence of consent; NPC compliance |
Upon expiry of the applicable retention period, personal data is securely deleted or anonymized so that it can no longer be associated with any individual. Where anonymization is not technically feasible, data is pseudonymized pending secure deletion.
phmines implements a multi-layered security framework to protect your personal data against unauthorized access, disclosure, alteration, or destruction. Our security measures include, but are not limited to:
In the event of a personal data breach that poses a real risk of harm to affected players, phmines will notify the National Privacy Commission within 72 hours of becoming aware of the breach, and will notify affected players as required by NPC guidelines.
Under the Data Privacy Act of 2012, you have the following rights in relation to the personal data phmines holds about you. To exercise any of these rights, please contact us at [email protected]:
Request a copy of the personal data phmines holds about you and information about how it is being processed.
Request correction of any inaccurate or incomplete personal data held in your phmines account.
Request deletion of your personal data where it is no longer necessary for the purpose it was collected, subject to legal retention obligations.
Object to processing of your personal data based on legitimate interests, including direct marketing communications.
Receive your personal data in a structured, commonly used machine-readable format for transfer to another controller where technically feasible.
File a complaint with the National Privacy Commission (NPC) if you believe phmines has violated your rights under the Data Privacy Act of 2012.
Response Timeframe: phmines will acknowledge data privacy rights requests within five (5) business days and endeavor to fulfill the request within thirty (30) business days. Complex requests may require additional time; we will notify you of any extension and the reason for it.
The phmines Platform is strictly restricted to persons aged 21 years and over, in accordance with PAGCOR regulations applicable to online casino operators in the Philippines. phmines does not knowingly collect personal data from any person under the age of 21.
Age verification is conducted for all new registrations using government-issued Philippine ID. If phmines becomes aware that personal data has been collected from a person under 21 years of age, the relevant account will be immediately closed, any funds held in the account will be returned (subject to identity verification), and all personal data associated with the account will be deleted, except to the extent that retention is required for regulatory reporting of the attempted underage registration.
Parental Notification: Parents or guardians who believe a minor has submitted personal data to phmines or attempted to register an account should contact us immediately at [email protected]. We will investigate and take appropriate action within 24 hours of the report.
phmines processes gaming activity data as part of its responsible gaming obligations under PAGCOR guidelines. This includes automated monitoring of gaming patterns that may indicate problem gambling behavior — such as rapidly escalating bet sizes, extended unbroken sessions, or patterns consistent with chasing losses.
Where phmines's responsible gaming systems detect patterns of concern, we may take the following actions without requiring your separate consent, on the basis that such processing is in your vital interests and is required for our PAGCOR compliance obligations:
Self-exclusion data — including the fact that you are on a self-exclusion list and the duration of your exclusion — is retained for the full exclusion period and for five (5) years thereafter, to prevent inadvertent re-admission during an active exclusion period. Please visit our Responsible Gaming page for full details on the tools available to you.
phmines reserves the right to amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, PAGCOR requirements, or NPC guidance. The "Last Updated" date at the top of this page will be revised accordingly whenever a material change is made.
For material changes that significantly affect how we process your personal data, phmines will provide notice to registered players via the email address on file, or by prominent notice on the Platform, at least fourteen (14) days before the change takes effect. Your continued use of the phmines Platform following the effective date of any amended Privacy Policy constitutes your acceptance of the revised terms.
We encourage you to review this page periodically so that you remain informed about how phmines is protecting your personal information. If you disagree with any amendment, you have the right to close your phmines account before the effective date of the change.
If you have any questions, concerns, or complaints regarding this Privacy Policy or phmines's data handling practices, please contact our Data Protection Team:
Please include "Privacy Request" or "Privacy Complaint" in the subject line of your email. Our team will acknowledge your message within five (5) business days. Available 24 hours a day, 7 days a week.
If you are not satisfied with phmines's response to your privacy concern, you have the right to escalate your complaint directly to the National Privacy Commission of the Philippines (NPC). The NPC accepts complaints from Filipino data subjects whose rights under the Data Privacy Act of 2012 have been violated. Information about the NPC's complaint process is available on the NPC's official government website.
256-bit SSL, PAGCOR-regulated operations, and full compliance with the Philippine Data Privacy Act — phmines takes your privacy as seriously as your winnings. 400+ games, GCash deposits, PBA and UFC sports betting. 21+ only. Play responsibly.